Who can complain
Members of the public, donors, supporters, volunteers, partners or other people affected by our activities may raise a complaint.
What you can complain about
Complaints may concern our communications, fundraising, conduct, events, projects, handling of donations, privacy or other aspects of our work. Safeguarding concerns should be handled through our safeguarding procedure without delay.
How to complain
Email [email protected] or write to Berrydown Foundation, 15 De Vere Cottages, Canning Place, London, W8 5AA. Tell us what happened, when it happened and what you would like us to consider.
Our response
We aim to acknowledge formal complaints within 5 working days and provide a substantive response within 20 working days where reasonably possible. Complex matters may take longer.
Fairness and review
Complaints should be handled respectfully, proportionately and as confidentially as reasonably possible. If you remain dissatisfied, you may request an internal review where appropriate.
Fundraising complaints
Where applicable, unresolved fundraising complaints may be eligible for referral to the Fundraising Regulator.